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COACHING for Improved Performance & Results
Improved results come from improved performance and improved performance requires behavior change. We believe that people change three ways: slowly, rarely, and never and that people love change, they just don’t like to be changed. However, with effective coaching, people can and will make major improvements.
Effective coaching involves using appropriate techniques in the following areas:
Improving Performance & Results
Motivation
Communication
Clarifying Goals and Expectations
Positive Reinforcement
Keeping Score
Conducting Coaching Sessions
COACHING for Improved Performance & Results
Improving Performance & Results
The relationship between performance and results
Why people don’t perform the way we want
Barriers to effective individual performance
Barriers to effective team performance
The role of coaching in winning performance
The Magic of Motivation
Why people act the way they do
What people want --- and need
How to bring out the best in people
How to energize people
Characteristics of a motivator
Types of motivation
Improving morale
Communicating Effectively
What effective communication looks like
How to improve communication
Barriers to effective communication
The role of active listening
The role of words, questions, and phrasing
Dealing with negative people and resistance
Clarifying Goals and Expectations
Getting people to perform up to your expectations
Benefits of setting goals
Why people resist setting goals
Goal setting principles and how to apply them
Knowing what goals to set
Stamping out uncertainty
How to get goals specific
The goals process
Types of goals
How to keep the goals process alive
Setting priorities
Communicating goals and expectations to your team
The Role of Positive Reinforcement
Benefits of appropriate feedback
How to celebrate successes…including improvement
Types of feedback
The role of scorekeeping in feedback
Principles of effective feedback
Keeping Score
What we can learn from the world of sports
Benefits of keeping score
Defining winning on your team
Insight precedes change… the role of stats
Using resources effectively
Getting feedback on your performance
How to know what to keep score on
Ways of keeping score
Scorekeeping principles
Coaching for Results
Characteristics of effective coaches
Establishing appropriate levels of trust
Teaching techniques that work
Helping people get in their ZONE
Process coaching
The three step process
The six Cs of effective coaching
Opening closed minds
COACHING for Improved Performance & Results is presented in seven written and recorded sessions.
Each session includes:
• Supportive Quotes
• Evaluations
• Action exercises to apply new skills or current knowledge
• Coaching Tips
• Motivational Minute
• Feedback Sheet
Benefits
Improved Results
Increased Motivation
Better Morale
More Cooperation
Energized People
Accelerated Change
Less Frustration
Fewer Mistakes
Deadlines Met
Higher Trust Levels
Clear Communication
Retain Key Employees
Improved Quality
An added benefit: Action Exercises develop into a Coaching Plan of Action for immediate, as well as, ongoing results.
There is always a gap between performance and potential. Even in the most ordinary activity, no matter how good someone is, they can always do better. Effective coaching will narrow the gap and help people perform better.
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