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Professional Development Center Workshops
Service Advisor Workshops
Appointments
Consultation/Write-Ups
Up-Selling
Walkarounds
Active Delivery
Effective Marketing & Communication
Selling Service Products
Assertively Pleasing Tough Customers
Customer Communication Strategies
Identifying Customer Expectations
Win/Win Strategies
Communication Skills
Working Effectively with Diverse Customers
Proactive Conflict Management
Managing Stress for Improved Productivity
Proactive Customer Handling
The Time of Your Life
Management By Strengths
How to Slay Your Dragons
Customer Buying Styles
Telephone Excellence
Customer Service
Outcomes:
Increased sales (revenues)
A better sales process
Better selling strategies
Increased customer relations
Better use of time
Better self-management
Accomplish additional objectives
An increased ability to change
A more motivated and inspired staff
Increased people development
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